Firmware file won't update HP Color LaserJet MFP M283cdw

[twodollars]

There is a firmware update listed on the page for my printer

https://support.hp.com/us-en/drivers/hp-color-laserjet-pro-m282-m285-multifunction-printer-series/mo...

HP_Color_LaserJet_Pro_MFP_M282_M285_Series-20240904

I downloaded it and have attempted to install 4 times. Each time the Updater starts and eventually gets stuck at the very end of the process.

 

 

 

[A_Gayathri]

Hi @twodollars,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're having trouble updating the firmware on your HP Color LaserJet MFP M283cdw, here are several troubleshooting steps you can try:
 

1. Check Connection

• Ensure that the printer is connected to the network and that the connection is stable. If you’re using a USB connection, make sure the cable is secure and not damaged.

2. Disable Security Software

• Sometimes antivirus or firewall settings can interfere with firmware updates. Temporarily disable these programs and try the update again.

3. Use HP Smart App or HP Printer Assistant

• Instead of using the downloaded firmware file, try updating through the HP Smart app or the HP Printer Assistant, which can guide you through the update process.

4. Download a Fresh Firmware File Update the firmware on an HP printer

• Re-download the firmware file from the official HP support page to ensure you have a complete and uncorrupted file.

5. Restart Devices

• Restart both your printer and your computer. This can sometimes resolve temporary issues.

6. Run as Administrator

• Right-click on the updater file and choose “Run as administrator.” This can help with permission issues that might be causing the update to fail.

7. Clear Print Queue

• If there are jobs stuck in the print queue, it might cause the firmware update to hang. Clear the queue before attempting the update.

8. Try a Different Computer

• If possible, try the update on a different computer to rule out any issues with your current setup.

Refer to this document:  HP Color LaserJet Pro MFP M283cdw User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[twodollars]

Did all of that…. Still not working. 
Also, the printer doesn’t self flash, it doesn’t find the latest firmware. It still has version 2023-03-21.

The software page shows for macOS 14:

Version 20240904

Oct 22, 2024

can’t I install that firmware while on macOS 15?  It has security updates!!

[A_Gayathri]

Hi @twodollars,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!