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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Firmware update failed

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11-28-2021 05:37 AM
Hello @987RAM ,
Welcome to the HP Support Community!
@987RAM wrote:the firmware datecode in my printer and configuration page stays on the preview firmware datecode.
upload configuration page here, click on the icon "Insert photos", "Set format = Large", original size at least 200 KB.
But before you must remove or delete the personal data and printer serial number on the printout.
Regards
Andr-1611
I'm not an employee of HP, I'm as volunteer here.
Inquiries via private messages (PM) cannot be answered.
11-28-2021 11:28 AM
I now have a problem with your FW!
This FW with the date code: 20200531 does not exist at HP!
- Update certificate to maintain a secure connection to HP Cloud.
- Contains all previous fix
- Network component update
- Minor change to comply with energy regulatory requirement.
- For Wireless bundles only - Corrected vulnerabilities, including CVE-2017-13077/CVE-2017-13078/CVE-2017-13079/CVE-2017-13080/CVE-2017-9765/CVE-2017-13081/CVE-2017-13082/CVE-2017-13084/CVE-2017-13086/CVE-2017-13087/CVE-2017-13088.
- Fixed an issue where the HP Toner Cartridge Authentication program cannot verify the cartridge, or falsely reports non-Genuine cartridges that were manufactured since 2016.
Try the FW update, with the date code 20201012, with a USB connection!
Do you have any problem with the printer?
If not, then do without it. You should not change a running system!
Hope this helps! Keep me posted.
Andr-1611
If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.
I'm not an employee of HP, I'm as volunteer here.
Inquiries via private messages (PM) cannot be answered.
11-28-2021 02:17 PM
Thats the issue , I tried updating the FW With the datecode 20201012 from the hp website. Everytime time I update it shows update completed, but when i print the configuration page. It shows the datecode 20200532. I bought the printer last week through hp website.
11-28-2021 02:33 PM
Thank you very much for your feedback.
If you have no problems with the printer, then forget about the FW update.
Never change a running system!
Regards
Andr-1611
I'm not an employee of HP, I'm as volunteer here.
Inquiries via private messages (PM) cannot be answered.
11-29-2021 01:43 PM
Read Turning Off Web Services then follow these instructions Set Up an HP Smart Website Account
Hope this helps! Keep me posted.
Andr-1611
If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.
I'm not an employee of HP, I'm as volunteer here.
Inquiries via private messages (PM) cannot be answered.