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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
987RAM
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Firmware update failed

HP Recommended
LASERJET PRO MFPM128fw
Microsoft Windows 10 (64-bit)

I tried updating firmware for my printer. The update says completed . But the firmware datecode in my printer and configuration page stays on the preview firmware datecode.

7 REPLIES 7
Andr-1611
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989 982 102 522
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HP Recommended

Hello @987RAM ,
Welcome to the HP Support Community!

 


@987RAM wrote:

 the firmware datecode in my printer and configuration page stays on the preview firmware datecode.


upload configuration page here, click on the icon "Insert photos", "Set format = Large", original size at least 200 KB.
But before you must remove or delete the personal data and printer serial number on the printout.

 

Regards
Andr-1611


        
I'm not an employee of HP, I'm as volunteer here.
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987RAM
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16381074691774179711076615867468.jpg

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Andr-1611
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I now have a problem with your FW!
This FW with the date code: 20200531 does not exist at HP!

Spoiler
HP LaserJet Pro M127 M128 Series Firmware Enhancements and Fix List for datecode 20201103
  • Update certificate to maintain a secure connection to HP Cloud.
HP LaserJet Pro M127 M128 Series Firmware Enhancements and Fix List for datecode 20200602
  • Contains all previous fix
  • Network component update
HP LaserJet Pro M127 M128 Series Firmware Enhancements and Fix List for datecode 20190524
  • Minor change to comply with energy regulatory requirement.
HP LaserJet Pro M127 M128 Series Firmware Enhancements and Fix List for datecode 20180208
  • For Wireless bundles only - Corrected vulnerabilities, including CVE-2017-13077/CVE-2017-13078/CVE-2017-13079/CVE-2017-13080/CVE-2017-9765/CVE-2017-13081/CVE-2017-13082/CVE-2017-13084/CVE-2017-13086/CVE-2017-13087/CVE-2017-13088.
HP LaserJet Pro M127 M128 Series Firmware Enhancements and Fix List for datecode 20160926
  • Fixed an issue where the HP Toner Cartridge Authentication program cannot verify the cartridge, or falsely reports non-Genuine cartridges that were manufactured since 2016.

Try the FW update, with the date code 20201012, with a USB connection!

Do you have any problem with the printer?
If not, then do without it. You should not change a running system!

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

 


        
I'm not an employee of HP, I'm as volunteer here.
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987RAM
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Thats the issue , I tried updating the FW With the datecode 20201012 from the hp website. Everytime time I update it shows update completed, but when i print the configuration page. It shows the datecode 20200532. I bought the printer last week through hp website. 

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Andr-1611
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Thank you very much for your feedback.

 

If you have no problems with the printer, then forget about the FW update.

 

Never change a running system!

 

Regards
Andr-1611


        
I'm not an employee of HP, I'm as volunteer here.
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987RAM
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I cannot enable HP WEB SERVICES . I asked tech support through phonecall they told me to update the firmware. When I tried updating the FW , I'm facing these problems. 

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Andr-1611
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Read Turning Off Web Services then follow these instructions Set Up an HP Smart Website Account 

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


        
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.
Was this reply helpful? Yes No
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