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‎11-06-2020 02:32 PM

HP Recommended
Product: Color LaserJet Pro
Operating System: Microsoft Windows 10 (64-bit)

After a new Firmware download occurred my MFP M281 Color laserJet Pro printer will not iniatalize . Keeps saying supply problem with a picture of the cartridges . It worked fine for months until this download. All cartridges are  at least 50% full. In addition to supply issue. I get a 79 Service error?

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-23-2020 08:30 AM

HP Recommended

@DaveofSarasota, Welcome to the HP Support Community!

 

We will have to downgrade the printer firmware to resolve this issue.

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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5 REPLIES 5

‎11-23-2020 08:30 AM

HP Recommended

@DaveofSarasota, Welcome to the HP Support Community!

 

We will have to downgrade the printer firmware to resolve this issue.

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎11-23-2020 09:00 AM

HP Recommended

Firmware update on laser jet pro  MFP M281fdw causes service error 79 and printer keeps rebooting continuously.  Can you send me instructions on how to downgrade firmware, or any other help.  Thank you.

Was this reply helpful? Yes No

‎11-23-2020 10:38 AM

HP Recommended

@mmtn17, Welcome to the HP Support Community!

 

Sure, I have sent you a message. Kindly check the same.

 

Let me know how it goes.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎11-23-2020 11:36 AM

HP Recommended

Thank you so much.  The printer seems to be working again.

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‎11-24-2020 02:34 AM

HP Recommended

@mmtn17

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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