Firmware update problems Envy 6430e

[cuivenion]

Hi, I'm trying to update the firmware on my Envy 6430e printer. When I try through the HP smart app it does'nt find the latest firmware. I've tried manually downloading and updating but the the update software doesn't find the printer, even when connected via USB.

I've tried all the suggested troubleshooting options like switching off printer and disconnecting from from power and restarting, I'm at a loss.

My current firmware is : VASPYTPP2N001.2150D.00

I want to update to: VASPLSPP1N001.2151B.00

[Betty0610]

@cuivenion

Welcome to the HP Support Community.

Try following this document: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[cuivenion]

Hi, No non of that helps. I've followed the steps for both app based and software based firmware update but no luck. As far as I can tell the 6430e doesn't support updating directly from the printer.

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!