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‎05-10-2023 12:51 PM

HP Recommended
Product: HP OfficeJet Pro 8024 All-in-One Printer
Operating System: macOS 12.0 Monterey

On printer screen Download update fails.

Category:
4 people had the same question
2 REPLIES 2

‎05-10-2023 01:04 PM

HP Recommended

Hi @Brijanhub1 

 

Download the FW update from here: HP OfficeJet 8020/OfficeJet Pro 8020/OfficeJet Pro 8030 All-in-One Printer series Firmware Update 

Operating Systems: macOS 12

First read the information (Expand All).
Recommendation: The installation should be done via a USB connection.

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
         
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‎05-13-2023 04:31 AM

HP Recommended

Hi Guys, thank you for your suggestions. I contacted HP and spoke to Ivan who was most helpful @nd we went through everything but then I queried what the existing firmware was and it was up to date so the update couldn’t be downloaded because it wasn’t needed. He tried to change an option to ‘only download updates manually’ rather than ‘automatically’ but that was greyed out, I’m waiting for a reply from him as he is taking it up with the appropriate people. Thanks once again for all your help.

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