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‎01-25-2020 12:02 PM

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I keep getting a notice from HP Support Assistant that I need to upgrade my printer's firmware. Several times I've run the program and the result is that the printer is up to date. What's going on? I'm getting tired of seeing the red exclamation point on my Support Assistant icon when nothing is needed.

3 REPLIES 3

‎01-28-2020 11:03 AM

HP Recommended

@arbee83

 

Welcome to the HP Support Community.

 

Go into your Control Panel:

  1. Click Start, Control Panel, Uninstall a Program
  2. When the list populates and shows you everything installed on your PC, look for HP Update and uninstall it.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎01-28-2020 04:05 PM - edited ‎01-28-2020 04:06 PM

HP Recommended

I'm willing to try your method, but won't that disable any notifications of new updates for my printer and CPU?

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‎01-29-2020 03:22 PM

HP Recommended

@arbee83 

 

I understand your concerns.

 

Open the HP support assistance and click on the settings tab and you can disable the notification. As shown below.

 

 

 

Have a nice day!!

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