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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
itsarinya
Level 2
30 8 0 0
Message 1 of 4
242
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Firmware update

HP Recommended
HP Officejet Pro 8615
Microsoft Windows 10 (64-bit)

Hello,

I have an HP Officejet Pro 8610 printer '
I downloaded the firmware OJP8610_1910A.exe
When I run the OJP8610_1910A.exe
It gives me this line
the serial number : [personal info removed]
Port : USB006
Version :FDP1CN2922AR
State NOT APPLICABLE.
and nothing happens.

I would like to know why I cannot update the firmware.
Would you, please, mind helping me ?

Thank you in advance for your help.
Best regards,
Itsarinya

3 REPLIES 3
Valsimot
Level 12
Level 12
6,879 6,100 812 1,137
Message 2 of 4
Flag Post
HP Recommended

Use 7zip to extract firmware .exe file, locate firmware file .ful and save it to a USB drive.
Insert a USB drive with a .ful file to the printer ( bottom left) the printer will recognise firmware and you can run manual firmware upgrade. It's a 5 minute job

 

Screenshot from 2021-11-28 17_08_51.png




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ShlomiL
Level 17
Level 17
33,069 28,225 5,587 12,219
Message 3 of 4
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HP Recommended

Hi,

I would also suggest verifying what is listed within the Current Version column of the HP Firmware Update Utility.

You may also get a Not-Applicable error when the current version is already installed on the printer, and therefore not applicable, such as shown by below example:

ShlomiL_0-1638124795223.png

 

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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itsarinya
Author
Level 2
30 8 0 0
Message 4 of 4
Flag Post
HP Recommended

Hello Valsimot and ShlomiL

Thank pou ever so much for your replies

@Valsimot
I did what you said.

Winzip gave me
one directory FDP1CN1910AR
and four files :
- HPIMAGE.VFS
- EnterpriseDU.exe
- EnterpriseDU.ini
- EnterpriseDUUI.dll

Under the directory FDP1CN1910AR there are
- EnterpriseDU.ini
- farad_base_pp1_FDP1CN1910AR_nbx_signed.ful

As recommended, I only copied 2 last files on my USB key.this
I inserted the USB key into the printer before putting power on but nothing happens !

Even I copied all files extracted from Winzip on my second USB key and I put it into the printer nothing happens either !

Would you, please, mind telling me what to do next ?

Thanks in advance,
Best regards,
Itsarinya

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