Firmware won't update because enrolled in Instant Ink

[tlrice2]

My OfficeJet Pro 6968 printer has a critical firmware update that won't download due to being enrolled in Instant Ink. I've tried many different things and ultimately I get the answer that Instant Ink is aware of this problem and they can push a firmware update from their end.  However, I cannot seem to reach out to HP Instant Ink support.  Therefore, I'm trying this route.  

In addition, I'm trying to fix another problem, which may be due to this update needing installed.  My cyan ink won't print and if it does, it prints fine, light streaks. I've tried cleaning the printheads, doing an alignment and everything available on the menu MANY times.  

Please help! 

[Jerry_57]

Hi @tlrice2,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

Find product and serial numbers for HP PCs, printers, and accessories | HP® Support

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

Jerry_57

HP Support