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Locked

‎03-22-2022 11:27 AM

HP Recommended
Product: Officejet pro 8210
Operating System: Microsoft Windows 10 (64-bit)

Getting this message on the display screen:

 

 

 

Update required

 

A problem has occurred with one the printer's critical system files. A printer update will installed to fix this problem.

 

 

 

Buttons on display screen do not work. Printer was offline so I uninstalled in order to reinstall. Computer does not see the printer. Have tried all suggested troubleshooting options.

 

 

 

Running on Win10 x64 with a usb connection.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-25-2022 07:02 AM

HP Recommended

Hi@Ne44ta,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing firmware issues with the HP Officejet Printer .

 

I have a few recommendations 

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware Here are the steps:- Click here 

 

You can also install the firmware by an USB-Flash-Drive.

  1. Download the firmware
  2. extract the .exe-file (e.g. with 7-Zip), you get one folder and a few single files
  3. take an USB-Flash-Drive and format it to FAT32-filesystem (be careful: all files from the USB-Flash-Drive will be deleted)
  4. copy the extract from step 2 to your USB-Flash-Drive (do not create any folder, just paste it to the USB-Flash-Drive)
  5. unmount the USB-Flash-Drive and remove it from your computer
  6. shutdown the printer and put in the USB-Flash-Drive
  7. turn the printer on
  8. the printer should start the firmware-update automatically

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎03-25-2022 07:02 AM

HP Recommended

Hi@Ne44ta,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing firmware issues with the HP Officejet Printer .

 

I have a few recommendations 

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware Here are the steps:- Click here 

 

You can also install the firmware by an USB-Flash-Drive.

  1. Download the firmware
  2. extract the .exe-file (e.g. with 7-Zip), you get one folder and a few single files
  3. take an USB-Flash-Drive and format it to FAT32-filesystem (be careful: all files from the USB-Flash-Drive will be deleted)
  4. copy the extract from step 2 to your USB-Flash-Drive (do not create any folder, just paste it to the USB-Flash-Drive)
  5. unmount the USB-Flash-Drive and remove it from your computer
  6. shutdown the printer and put in the USB-Flash-Drive
  7. turn the printer on
  8. the printer should start the firmware-update automatically

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

1 person found this reply helpful
Was this reply helpful? Yes No

‎03-25-2022 09:54 PM

HP Recommended

It works! Thank you very much!

Was this reply helpful? Yes No

‎03-26-2022 03:03 AM

HP Recommended

Hi@Ne44ta,

 

Thank you for responding, I appreciate your time and effort.

 

Good to know that the issue is resolved.

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

Was this reply helpful? Yes No
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