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‎03-05-2026 06:06 PM

HP Recommended

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1 REPLY 1

‎03-05-2026 08:27 PM - edited ‎03-05-2026 08:28 PM

HP Recommended

Hi @Green306 

Please follow the next steps in your printer:

 

1. From the printer control panel,

       go to  Menu > Tools > Maintenance > Firmware.

 

  • Confirming the printer firmware version
  •  

2. ....and then Open the front door

 

  • Officejet_9730_open_front_door.png

 

3. Keep the door open for 5 seconds.

 

4. ...after that close the door and Turn OFF your printer by pressing Power button.

 

  • Officejet_9730_power_button.png

 

5. Wait at least 5 seconds until the printer is completely power off.

 

6.  Then press Power button again to Turn ON your printer.

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif,.-


@ferRX / I am a volunteer posting answers on my own time.
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