Flatbed scanner cuts off top and edge of page

[KnoxFarm]

The flatbed scanner cuts off the top and edge of documents and photos.  This does not happen with the copy function or the document feeder.  I've updated the driver to the most current I can find and I've uninstalled and reinstalled the printer.  Is this more likely hardware related than software or drivers?

TIA

[Dragon-Fur]

@KnoxFarm 

Welcome to the HP Community Forum.

Could be hardware, though it is more likely the way the scan boundaries are set.

If the printer software is installed -- the source of the problem might be corrupted software (that needs to be uninstalled and reloaded).  Basic help to reload the printer software is included later in this message in section References / Resources.

The software / application you are using to configure the scan impacts the results.

What to do?

Ideas...

Check to make sure the software / application is set up correctly.

One way to test what is happening, is to set the scan size to "Entire Scan Area"

After the content is scanned, check  ( don't just trust the "detect edges" setting if you are using it )

Example - HP Smart - Windows Scan > Photo

HP_Smart_W10_Scan_Photo_Screen_8

Example - HP Smart - Windows - Scan > Preset = Import Photo > Select and open > Check boundaries

HP_Smart_Win_Scan_Import_Select_Open_Edit_1

Example - HP Scan - PDF - More > sub-menu Scan > Input / Output Page Size

9025_HP_Scan_Menu_PDF_More_Scan_Output_2

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References / Resources

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Printer Software

If the printer software is already installed

(then)

Uninstall all the printer software in Control Panel > icon view > Programs and Features

Check / Remove any printer in  Control Panel > icon view > Devices and Printers

Restart the computer and log in

Next,

Install a fresh copy of the Full Printer Software

Restart the computer and log in

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP OfficeJet 5200 All-in-One Print and Scan Driver and Accessories 

=========================================================

Example - Full Features Software / full driver printer software - Installed

Programs_and_Features_Printer_Desktop_Icons_9

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet 5252 All-in-One Printer 

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[KnoxFarm]

Thanks for the info.  I'd already uninstalled the printer a while back, but did it again anyway.  Results are a bit better, especially along the edge, but the top is still being slightly cut off.  Given that I have a very basic HP Scan app, I have zero adustment as far as edges.  Since the edge is better, I'll just use it as a straight edge and pull the pic / doc down a bit and use the Scan Entire Area setting.  Just means a bit of time wasted to crop pics.

[Dragon-Fur]

@KnoxFarm 

You are welcome.

If you are using (or can use) HP Smart, you can select to Scan the content, check the edges, and then Edit the scanned content. 

Not sure where this scan is running afoul of the expected output - seems odd.

Perhaps forcing the scan into the size and shape of the paper might work.

Open HP Smart

Select Scan > Preset = Photo

Set other options 

Scan

Adjust / Correct the edges 

Select to Edit the scanned content

Select Crop

Adjust to Custom OR select one of the crop sizes

Click Done and continue with next option (Print, Save, Share, apply Shortcut, Mobile Fax)

Example - HP Smart - Windows - Scan > Edit Image Set

HP_Smart_W10_Scan_Edit_Image_Set_11

References / Resources

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Read FAQ -  including - What are the requirements to set up a printer using the HP Smart app?

• Disconnect from Virtual Private Network (VPN) connection before downloading.

• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?

• HP Smart requires that you sign into the application using your HP Account credentials.

• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)

• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• “Share” to email – Before using Share, add your sender email address to the Windows Mail application

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

Help Here:  Unable to download and install the HP Smart printer app

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Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"