Following Windows 11 update HP Office Jet Pro 8710 no longer prints duplex

[NoneX1]

Following Windows 11 update HP Office Jet Pro 8710 no longer prints duplex

[Hawks_Eye]

Hi @NoneX1,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how inconvenient it is when a Windows update disrupts your printer’s functionality, especially with important double-sided printing. Let's work on restoring duplex printing.

• When you try to print, is the "Print on both sides" option missing or grayed out?
• Have you checked if the printer driver is set to automatic duplexing in printer properties?
• Did you install the latest HP drivers or is the printer using the default Windows driver?

Check Printer Preferences:

• Go to Control Panel > Devices and Printers
• Right-click on HP OfficeJet Pro 8710 > Printing Preferences
• Ensure Two-sided (Duplex) printing is enabled.

Update Printer Driver/ and firmware:

• Visit HP’s support website, download, and install the latest HP OfficeJet Pro 8710 drivers.
• Alternatively, update via Device Manager:
  • Expand Printers, right-click your printer, and choose Update driver.

Check Printer Properties:

• In Devices and Printers, right-click the printer > Printer Properties.
• Under the Device Settings tab, ensure Duplex Unit Installed is selected.

Remove and Reinstall the Printer:

• Remove the printer from Devices and Printers.
• Restart your computer and reinstall the printer using the HP Smart app or HP’s website.

Run HP Print and Scan Doctor:

• Download and run HP Print and Scan Doctor from HP’s website to detect and fix any driver or settings issues.

Hope this helps! Keep me posted for further assistance

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