Force the Printer to print on A8 size envelop

[Phabby]

Hi, can anyone help me to force the printer print on a8 size envelop? The printer always said that Paper Size Mismatch. 

[Dragon-Fur]

@Phabby 

Welcome to the HP Community --

I've never seen an A8 envelope - found the size:

Second column >>    Inserted Paper size --    Suggested Enclosure (varies according to insert thickness)

inches: 3.625 x 8.625 (mm: 92.075 x 219.075)

inches: 3.5 x 8.375 (mm: 88.9 x 212.725)

The A8 paper size is supported as a Custom Paper Size.

There are typically several places where Paper Size and Type are checked:

• On the Printer - touchscreen printer control panel (on models where available)
• In the Embedded Web Server (EWS) as an alternate to the control panel or as the main method to adjust Tray and Paper
• Windows - Printing Preferences > Shortcuts, Custom Shortcuts, Custom Paper Sizes
• In the Application / Software / Program used to open, view, configure, and submit the job to the printer

Caveat -- Custom Size is not supported in EWS for all printers.  In this case, paper size / type detection is dependent on other sources (for example, Custom Paper Size form setup / Printing Preferences).

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Printer - Specifications

Product Specifications for the HP ENVY 6065e All-in-One Printer (223N5A)

Paper handling

Input capacity	Up to 100 sheets
Standard input capacity (cards)	Up to 40 cards
Output capacity	Up to 25 sheets
Media sizes supported (metric)	A4; A5; B5; DL; C6; A6
Media sizes supported (U.S. standard)	Letter, 4 x 6 in, 5 x 7 in, 8 x 10 in, No. 10 envelopes
Media sizes, custom (metric)	Simplex: 76.2 x 127 to 216 x 297 mm; Duplex: 76.2 x 127 to 216 x 297 mm
Media sizes, custom (U.S. standard)	Simplex:3 x 5 to 8.5 x11.7 in; Duplex:3 x 5.5 to 8.5 x 11.7 in
Media types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper, Light/Recycled
Media weight supported (metric)	75 g/m²
Media weight supported (U.S. standard)	Letter: 16 to 24 lb; HP envelopes: 20 to 24 lb; HP cards: up to 53 lb; HP 4 x 6 inch photo paper: up to 80 lb
Borderless printing	Yes (up to 8.5 x 11 in, 216 x 297 mm)

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Printing Preferences

Windows 10

Windows key > Search for and open Control Panel

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences

Windows 11

Settings > Bluetooth & devices > Printers and scanners

Check the list of devices – Select / Open Printer

Select Printing Preferences

NOTE

When called from within printing programs / software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" / "Presets" or similar.

No Size?  If the size of the Paper Size is not included in the Drop-down list, consider / try:  Create a Custom Paper Size Form. 

References

  HP Printers - Creating Custom Paper Sizes

  HP Video - How to Create Custom Paper Sizes in Printer Properties

NOTE >> Word > Mailings > Envelopes -

Preferences and Envelopes 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 

9025_Printing_Preferences_Everyday_9

Custom_Paper_Size_Form_Examples_7

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Printer - Tray and Paper

User Guide 

Load Paper - Envelopes - Starting on Page 19

EWS > HP Document / How-to (Original Format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Open your Browser > Type / enter the Printer IP address into URL / Address bar

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

OR

Alternate Style EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

And (in addition and as available)

Section Print > Default Print Options > Select default tray

Tray and Paper – Paper Size / Paper Type / Paper Weight

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Notes

Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

New printer?  Touchscreen Printer Control Panel locked against making changes?  Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touchscreen display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Size Custom is not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper, perhaps in limited sizes.

OR

If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper / limited sizes.

Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

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Printer - Print Envelope

Methods might employ using Word > Mailings > Envelopes, Word as a manual document / print, Other installed software programs (which might depend on having installed the Full Feature Software / full driver printer software.

Examples

Rabbits_and_Chickens_Test_Envelope_10_15

Manual_DL_Envelope_Text_Box_Insert_4

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 6065e All-in-One Printer  

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