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Common problems for Connectivity Issues
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HP Recommended

Forgot my password would like to change for new.password

1 REPLY 1
HP Recommended

Hi @Mommy78,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

To help us get started on resolving your issue, could you please let us know the printer's name and the model number along with the network setup of the HP device so that we can assist you further?

In the meantime, if you've forgotten the password to your HP printer and need to reset it or perform a factory reset, here are some general methods that work for many HP models. The exact steps can vary depending on the model, but these are commonly effective:
 

Method 1: Use the Printer Control Panel (Touchscreen Models)

  1. Go to the Home screen on the printer.
  2. Tap the Setup or Settings icon (gear symbol).
  3. Navigate to Printer Maintenance or Tools.
  4. Select Restore or Restore Defaults.
  5. Choose Restore Factory Defaults and confirm.

This will reset all settings, including the admin password and Wi-Fi configuration 

 

Method 2: Button Combination for Non-Touchscreen Models

  1. Turn off the printer.
  2. Press and hold the Cancel button.
  3. While holding Cancel, press and hold the Power button.
  4. Continue holding both for about 10–15 seconds until the printer powers on and shows signs of resetting.

This method works on many HP DeskJet and LaserJet models 

 

Method 3: Use the HP Smart App or Embedded Web Server (EWS)

  1. Open the HP Smart app on your computer or phone.
  2. Go to Advanced Settings to open the Embedded Web Server.
  3. Navigate to Settings > Restore Defaults.
  4. If prompted for a password, try:
    • Username: admin
    • Password: admin or the PIN found on a sticker inside the printer (usually near the cartridges).

If you can access the EWS, this is the most reliable way to reset the printer.

 

I hope this helps.

 

Take care and have a good day.

I'm an HP Employee.


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