Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here
Resolve Windows 10 or update issues on HP computer or printer– Click Here
I need to restore factory defaults. We cannot get the password correct to access any of the setup menu options.
Welcome to the HP Support Community.
1. On the printer control panel, press the button.
2. Open the following menus: ● Service ● Restore Defaults
3. Touch or press the OK button. The printer automatically restarts.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
The menu is locked with a password that I no longer have.
Unfortunately, this is the only option to reset the printer.
Didn't find what you were looking for?
Ask the community