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Locked

‎09-17-2020 01:07 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

 

I need to restore factory defaults. We cannot get the password correct to access any of the setup menu options.

 

Thank you.

Category:
3 REPLIES 3

‎09-20-2020 04:47 AM

HP Recommended

@patricknard

 

Welcome to the HP Support Community.

 

1. On the printer control panel, press the button. 

 

2. Open the following menus: ● Service ● Restore Defaults

 

3. Touch or press the OK button. The printer automatically restarts.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎09-21-2020 02:31 PM

HP Recommended

Hi @Betty0610,

 

The menu is locked with a password that I no longer have.

 

 

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‎09-22-2020 02:16 PM

HP Recommended

Unfortunately, this is the only option to reset the printer.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

Was this reply helpful? Yes No
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