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‎06-13-2025 07:39 AM

HP Recommended
Product: HP ENVY 6430e All-in-One Printer
Operating System: macOS 12.0 Monterey

I forgot the admin password of HP ENVY 6400 thus failed to connect to settings on EWS. Please kindly guide me to reset or restore to factory default. Thanks.

1 person had the same question
1 REPLY 1

‎06-14-2025 12:04 PM

HP Recommended

Hi @Teaghost,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Factory Reset via Printer Control Panel:

Refer to the steps on this link to restore factory defaults.

 

Additional Steps

Reconfigure Wi-Fi Settings:

  • After resetting the printer, you may need to reconfigure your Wi-Fi settings.
  • Use the Wireless Setup Wizard from your printer’s control panel to connect to your network.

Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

 

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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