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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Bhoys77
New member
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Message 1 of 2
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Forgot password so can reset or access HP Color Laserjet Pro M255DW

HP Recommended
Color Laserjet Pro M255DW6530
Microsoft Windows 10 (32-bit)

Hi,

I am unable to access my Printer directly or via HP Smart App.

When I attempt to access the menu on the touch screen of the printer I need to enter a password to change any settings. I am unable to do a factory reset etc. The error message, Access Denied - the service may be busy. Retry later. If the problem continues. check for firmware updates. 

 

I've uninstalled and reinstalled the drivers etc. 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Bhoys77

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 

We will have to perform a reset on the printer to resolve this issue.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Have a great day! 

ECHO_LAKE
I am an HP Employee

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