Forgotten system administrator password

[elliottjhurst]

I have forgotten the system administrator password for my printer. Rebooting and placing my finger on the bottom right of the printer control panel does not work/allow me to factory reset the printer. What do I do next?

[A_Gayathri]

Hi @Elliottjhurst,

Welcome to the HP Support Community

I understand you Forgot the system administrator password for your  HP Color LaserJet Pro MFP M281fdw. Not to worry I will help you to get a resolution to resolve the issue.

We have to perform an NVRAM Reset to unlock the features of the printer/Reset the password. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. -

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee.