• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-28-2023 03:03 PM

HP Recommended
Product: HP LaserJet Pro 500 color MFP M570dn
Operating System: Microsoft Windows 11

Hello and Happy New Year

I have a HP LaserJet Pro 500 Color MFP M570dn (aka CZ271A).

This morning, I successfully uninstalled all HP software from my Alienware Windows 11 laptop and successfully reinstalled the latest software and drivers from your website.

My goal was to fix my problem printing -- front to back -- Microsoft PowerPoint 365 documents and Adobe Acrobat Pro Continuous Release documents.

Interesting, I can print front to back Microsoft Word 365 documents without problem.

However, when I attempt to print front to back PowerPoint and Adobe documents, the reverse sides of the pages are distorted text and pictures.

Your help is GREATLY appreciated.

Vr, Michael Rader

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-04-2024 01:40 PM

HP Recommended

Repairatrooper. Thank you for your expert advice. I uninstalled all Hewlett-Packard software, rebooted, and installed the latest version of HP's Universal Printer Driver (UPD) from their website. I accepted the UPD's recommendation to uninstall all previously installed drivers. Next, I rebooted and installed the HP software for my printer from their website. My computer is Windows 11, but it appears HP does not yet have a Windows 11 version of software for my printer (which could contribute to the underlying issue). Lastly, I rebooted and tested front-to-back printing of a PDF and a PPT. Sorry to report, sir, but the problem was not resolved by the UPD. Although I can patiently wait for a Windows 11 version of HP software for my printer, I am open to further advice from you / the community to fix in the near term my front-to-back printing problem. Vr, Mike

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-28-2023 03:09 PM

HP Recommended

Not sure what drivers you installed but my suggestion would be to use the HP Universal Printer Driver to try and resolve this issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎01-04-2024 01:40 PM

HP Recommended

Repairatrooper. Thank you for your expert advice. I uninstalled all Hewlett-Packard software, rebooted, and installed the latest version of HP's Universal Printer Driver (UPD) from their website. I accepted the UPD's recommendation to uninstall all previously installed drivers. Next, I rebooted and installed the HP software for my printer from their website. My computer is Windows 11, but it appears HP does not yet have a Windows 11 version of software for my printer (which could contribute to the underlying issue). Lastly, I rebooted and tested front-to-back printing of a PDF and a PPT. Sorry to report, sir, but the problem was not resolved by the UPD. Although I can patiently wait for a Windows 11 version of HP software for my printer, I am open to further advice from you / the community to fix in the near term my front-to-back printing problem. Vr, Mike

Was this reply helpful? Yes No

‎01-05-2024 10:43 AM

HP Recommended

Repairatrooper. Your UPD solution worked 😃. I can now print front-to-back PDF and PPT. Microsoft still has (apparently) a registry issue, but manual selection of the UPD printer is an acceptable workaround. Thank you for your expert advice. I accepted your solution in the Forum. Best wishes for an exceptional 2024. Vr, Mike

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.