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‎06-15-2021 04:26 PM

HP Recommended
Product: hp envy pro 6458
Operating System: Microsoft Windows 10 (64-bit)

After remaining on for a long time to avoid repeated shut downs daily, the printer will not turn off using on-off button in back, no will it print anything. This happens repeatedly. Pulling power cord, waiting a minute, and then reconnecting solves the problem temporarily. The recommendation is to update frimware, but this has already been done, and it is up to date. Why doesn't HP fix this bug?

Category:
13 people had the same question
3 REPLIES 3

‎06-18-2021 12:59 PM

HP Recommended

@kwikcats

 

Welcome to the HP Support Community.

 

Are you able to access the menu's when the printer is on?

 

Was there any kind of power surge? From when is this happening? Is the Printer connected directly to a wall socket?

 

Let us know 🙂

 

Thanks!

 

 


I am an HP Employee

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‎07-21-2021 11:49 AM

HP Recommended

I have the same problem, it happens almost daily, today I started my printer in the morning, and one hour later it was already frozen. And to the smart HP people, no, I didn't have a power surge. The only way to restart is to pull the cord.

1 person found this reply helpful
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‎07-23-2021 04:06 AM

HP Recommended

@Bovellois

 

Welcome to the HP Support Community.

 

Please let us know which Printer do you have?

 

Thanks 🙂


I am an HP Employee

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