Full factory reset HP LaserJet MFP M28-M31

[praveenbv]

Hi@Trg05002,TheHamurger,

Request you to follow the below troubleshooting steps from the document fix :-

To reconfigure the printer, follow the steps from the document HP Printers - No Connection after Router or Wi-Fi Settings Change.

Additionally, refer to the document Connect to a Wireless HP Printer for help.

If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

[Sir78]

Hi! Can I get the hard reset instructions? 

[TheHamurger]

I have , they don't work!

[praveenbv]

HI@TheHamurger,

We have done the basic troubleshooting as per the document.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

[TheHamurger]

No little blue envelope

[praveenbv]

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.

[TheHamurger]

I haven't been contacted, I haven't got a way to send a PM (no blue envelope) I've had no working solution. The Printer is for all intents and purposes currently useless.

If you change router , it stops working.

HP a reticent to show owners how to factory reset the machines.

I will never buy HP again.

[praveenbv]

HI@TheHamurger,

Request you to follow the below troubleshooting steps from the document fix :-

Connecting the printer to a wireless network with WPS

Complete the network connection by putting the printer and the router in WPS setup mode. Once connected, install the HP software to wirelessly connect the printer to your computer or mobile device.

NOTE: 

Your network must use Wi-Fi Protected Access (WPA or WPA2) security, and your router must support WPS. Google, eero, Luma, and Plume are some router brands that might not support WPS.

1. Make sure your router has a WPS button or a button with the WPS icon 

1. Place the printer within the range of the Wi-Fi router signal.
2. Put the printer in WPS connection mode.
   • Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds until the wireless light flashes. 

1. Within two minutes, press and hold the WPS button on the router for three to five seconds, or until the connection process begins.

1. Return to the printer and check the status of the wireless light or bar.
   • If the light or blue bar stops flashing, the printer successfully connected to the network. Continue to the next step.
   • If the light is still flashing or turned off, continue to the frequently asked questions in this document. connection failed. Move the printer closer to the router, 
2. Make sure your computer or mobile device is on the same local wireless network you connected the printer to.

[myk2021]

Please send me an instruction on how to perform the full reset of the printer as well. Is it possible to change the region of the of this printer

[praveenbv]

Hi @ myk2021,

  

Welcome to the HP Support Community.  

  

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.   

  

Hope this helps! Keep me posted.  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

  

Have a great day!