Full factory reset HP LaserJet MFP M28-M31

[Alex-P]

Can you please send the hard resets steps for the MFP M28w?

- Alex

[Kk-86]

Recently changed internet service and am now unable to access my printer or change the network.

[Kumar0307]

@Kostis1, @wizdomonwheels, @Orlowss2, @Bob329, @Jables1177, @Alex-P, @Kk-86 Welcome to the HP Support Community!

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[nahomiep]

Hi, may I have the instructions for the factory reset for the HP LaserJet MFP M28-M31

[abhash2009]

I am same problem, please send me the solution too.

[TEJ1602]

@nahomiep & @abhash2009, Welcome to HP Support Community!

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TherealAndre]

I want to do a factory reset on my hp Laserjet MFP M28w. I lost my password.

Can you send me instructions to or regain my password or to do a factory reset or can I have instructions of both?

[TEJ1602]

@TherealAndre, Welcome to HP Support Community!
 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[aneufeld09]

Hello, I am having the same issue as the original post. I am attempting to reset it from a mac. I have tried with the HP Smart app, etc., but I am still being asked for a password that I do not have. I am using the HP LaserJet MFP M28. 

I look forward to hearing from you!

[TEJ1602]

@aneufeld09, Welcome to HP Support Community!

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!