cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
babs58
Level 2
25 13 0 0
Message 1 of 5
340
Flag Post

Solved!

Full feature software for Officejet 4650 will NOT install on new laptop

HP Recommended
HP Laptop 15-bs1xx
Microsoft Windows 10 (64-bit)

Full feature software installed for this printer on old laptop and on desktop. However, now, I click on Full Feature Download, but only Basic software installs. What is going on??

4 REPLIES 4
ShlomiL
Level 17
Level 17
31,597 31,308 5,396 12,613
Message 2 of 5
Flag Post
HP Recommended

Hi,

The HP Officejet 4650 Basic Device Software is supplied, the HP Full Feature software adds some additional software components - Read IRIS OCR and HP Photo Creations.

 

What feature are you looking for and cannot locate?



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
babs58
Author
Level 2
25 13 0 0
Message 3 of 5
Flag Post
HP Recommended

The printer is auto duplex. On the other computers, when software downloaded and installed, I can select "Print on 2 sides" and it will do it automatically. Now, only option for 2-sided printing is Manually. What happened to the auto duplexing??

0 Kudos
ShlomiL
Level 17
Level 17
31,597 31,308 5,396 12,613
Message 4 of 5
Flag Post
HP Recommended

Hi,
Make sure the Automatic Duplexing option is enabled:

Enter Control Panel > Devices and Printers.
Right click the printer icon, then click Printer Properties.
Click the Device Settings tab.
Set the Automatic Two-Sided Duplex Accessory as installed and click OK to save the change.

Now Automatic Duplexing should become available.

Regards,
Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
babs58
Author
Level 2
25 13 0 0
Message 5 of 5
Flag Post
HP Recommended

So, the full features will not install on new desktop either. I did like you said. Shows Automatic Duplex Installed, I click Apply and then click OK. However, it does not stay that way. Close out of printer properties, open back up and same old way.  Auto Duplex goes back to Not installed. What is going on???  Same printer, just different computers.

My other 4650 works fine on old laptop with Win7. This other worked fine on old desktop with Win10, but will not hold auto duplex settings on the new laptop or new desktop. Both HP.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation