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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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12-07-2021 07:24 AM
Yet again printer will not work in colour or double sided. Downloading Full webpack only gives basic software
Solved! Go to Solution.
Accepted Solutions
12-07-2021 07:58 AM
Welcome to the HP Community.
When listed in Programs and Features, software might be listed as "Basic" even after having installed the "full driver".
Example - Programs and Features - Installed "full driver" printer software for two printers
Regardless,
In the case of missing color or duplex printing,
Use the "Offline" doctor.
Resource – Choose the right doctor for the job
Open Website - "regular" doctor
HP Print and Scan Doctor for Windows
Click the green Download Now option / box
Wait!
If the problem / issue is one or more of
- Printer is Offline
- Cannot print in Color
- Duplex printing has disappeared
Use this “Offline” Doctor version:
http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
NOTES – The “Offline” doctor
As a result of repairing issues,
Offline / Color check / Duplex check version of the Doctor may replace the printer or add a “(Copy 1)” version of the driver in Devices and Printers.
If there are two printers in Devices and Printers,
If one of them does not work,
Try sending your job to the “Copy 1” named printer.
Later
If you want / need to rename the “Copy 1” printer
Open Control Panel > icon view > Devices and Printers
Right-Click on the printer name > Printer Properties > Tab General >
In the top box, Edit the name of the printer (For example, remove the part that says “Copy 1”)
Click Apply / OK to save change
NOTE: The name change may take a bit of time (a few minutes), else Restart the computer and log in.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY 5544 All-in-One Printer
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
12-07-2021 07:58 AM
Welcome to the HP Community.
When listed in Programs and Features, software might be listed as "Basic" even after having installed the "full driver".
Example - Programs and Features - Installed "full driver" printer software for two printers
Regardless,
In the case of missing color or duplex printing,
Use the "Offline" doctor.
Resource – Choose the right doctor for the job
Open Website - "regular" doctor
HP Print and Scan Doctor for Windows
Click the green Download Now option / box
Wait!
If the problem / issue is one or more of
- Printer is Offline
- Cannot print in Color
- Duplex printing has disappeared
Use this “Offline” Doctor version:
http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
NOTES – The “Offline” doctor
As a result of repairing issues,
Offline / Color check / Duplex check version of the Doctor may replace the printer or add a “(Copy 1)” version of the driver in Devices and Printers.
If there are two printers in Devices and Printers,
If one of them does not work,
Try sending your job to the “Copy 1” named printer.
Later
If you want / need to rename the “Copy 1” printer
Open Control Panel > icon view > Devices and Printers
Right-Click on the printer name > Printer Properties > Tab General >
In the top box, Edit the name of the printer (For example, remove the part that says “Copy 1”)
Click Apply / OK to save change
NOTE: The name change may take a bit of time (a few minutes), else Restart the computer and log in.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY 5544 All-in-One Printer
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
12-10-2021 09:56 AM
You are welcome.
Good that it is fixed!
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Didn't find what you were looking for? Ask the community