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HP Recommended
Smart Tank 530
macOS 10.15 Catalina

Hello. I can't find full solution software smart tank 530 for mac. HP Easy Start utility does not find the driver. HP Smart app connects only AirPrint. AirPrint does not print photos with maximum dpi. How can I print photos with the best quality (maximum dpi)? Thank. 

 

error.jpg

 

 

 

3 REPLIES 3
HP Recommended

@EgorGladkov, Welcome to HP Support Community!

 

If there are any previously installed HP Software uninstall them, refer to the document HP Printers - Uninstalling HP Printer Software (Mac) for help.

 

The Library folder contains personalization, preference, and cache files of the HP Smart app. Let's try removing HP Smart App and it's associated files from the Library folder:

 

1.) Open Finder and click Applications

2.) Move HP Smart App to Trash and clear the Trash.

3.) Open Finder then click Go and Click Home.

4.) Click View then Click Show View Options. Check the box Show Library Folder.

The change is instantaneous and the Library folder will immediately becomes visible.

5.) Open Library and Open Application Support, move HP Smart folder to Trash and clear the Trash.

 

Now, download and install the HP Smart App from the link- https://apps.apple.com/us/app/hp-smart/id1474276998. This will automatically install the printer drivers and software.

 

Configure the printer and try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

HP Recommended

Hello. I removed the old version of hp smart app according to your instructions. Installed a new from the link. It still only connects the printer via AirPrint.

I found the HP Easy Admin app. The app also could not find drivers for the 530 series model, found only for the 500 series, but they will not be compatible.

HP Recommended

@EgorGladkov

 

There is something missing while you've tried the steps. I'd further recommend you reach out to the HP Support in your region for remote assistance.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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