GUI disappeared recently Cannot get to SCAN / FAX / Print options

[Cole505bones]

The user GUI has disappeared and when I open the HP Office jet Pro app, it only wants to do  an "Printer setup and Software" procedures which results in an endless feedback loop of doing the same thing over and over again with no successful adding on the old printer.  I can print to the printer via  wireless  but all other functions have to be initiated stand alone on the printer.

What the heck happened to the GUI?

[Raj2111]

Hi @Cole505bones 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your HP product.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time it was working fine?

- Were there any changes made to your PC recently?

Could you please elaborate in detail?

Take care and have a great day ahead! 

Raj,

HP Support