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HP Recommended
HP Laserjet Pro M424dn
Microsoft Windows 7 (64-bit)

Hello, I want to know if is still possible to get the Easy Scan application for Windows 7 to scan by USB cable with a Laserjet Pro M425dn MFP, as I have downloaded the full package but is not being installed and it fails saying it took too long to execute, but I can install the basic drivers normally, that only includes the printing driver but no scan software.

 

I have tried to look over the downloads section of the site but I don't see the application and I would like to know if by now is not available or where I could get the installer for this application.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

HP Easy Scan is a scanning application for Mac computers only, not for Windows PCs.

 

Please try installing and using the HP Scan Extended, open it form the Start menu and check if that work:

https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

If that doesn't help, also try accessing the Setup menu on your printer, then select Service and locate the HP Smart Install setting, disable HP Smart Install and restart the printer, then try reinstalling the HP Software and check if that may resolve the software installation problem.

 

Shlomi

 



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

4 REPLIES 4
HP Recommended

Hi,

HP Easy Scan is a scanning application for Mac computers only, not for Windows PCs.

 

Please try installing and using the HP Scan Extended, open it form the Start menu and check if that work:

https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

If that doesn't help, also try accessing the Setup menu on your printer, then select Service and locate the HP Smart Install setting, disable HP Smart Install and restart the printer, then try reinstalling the HP Software and check if that may resolve the software installation problem.

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Thank you for the app. I will try it with the person in trouble and will get back here to share if it worked.

HP Recommended

I couldn't get a time to install this as the person didn't report back but I want to believe that it was going to work so I will mark this as resolved by now.

HP Recommended

Thanks for sharing @JuanAguilar, please post back in any case of any problem in the future 🙂



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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