Get error code: Code: 0x80070057 when trying to install HP smart app to PC

[Geotre]

Unable to install the HP smart app; I have done all the suggestions with no effect. Get this error code when I try to install the app :Code: 0x80070057. Sometimes the installation gets stuck at "loading HP account" for hours.

[Nal_NR]

Hi @Geotre,

Welcome to the HP Support Community

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a Semi full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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