Get "Missing File" when installing HP Driver

[FisherDude]

I have an older PC running Windows XP, Service pack 3.  The PC is completely standalone and not connected to the Internet or any local network.  I used the original installation CD to try to install the OfficeJet 4500 software and drivers but when I run it, it errors out during the installation saying that there is a file that it can't locate.  The path/file name is so long that it doesn't show fully in the title bar so I don't even know what file it is.   I used another PC to download the OfficeJet 4500 software (Windows XP OS version) directly from HP.COM/Support, put it on a thumb drive, and tried installing that way and get exactly the same error.

Any suggestions will be appreciated!.

[FisherDude]

Been searching the Internet and still haven't found the answer to this problem.

[TEJ1602]

@FisherDude, Welcome to HP Support Community!

I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

If you still have issues, try the Windows built-in drivers. Follow the steps below:

•   Uninstall the printer drivers. Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help

Hope this helps! Keep me posted. 

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