Get rid of old printerinstallation

[hans_peter2]

I have bought a new printer Deskjet 2810.  How do I get rid of the entire installation of my former printer Deskjet 2620?  I am afraid that they don´t like each other. HP Smart says that I have two printers , t.i. my old one and my new one  although I have  uninstalld the old one  somewhere in WIN 11.

/hans peter 

(near the cliff of dispair)

[Dragon-Fur · Accepted solution]

@hans_peter2 

Welcome to the HP Community --

Some of what you need is here:

-------------------- --------------------

Printer Recycle, Donation / Donate, or Sale

Prepare an HP printer for recycling or resale

Next...

HP Smart - Windows - Menu / Options

Note that if the printer is at least listed in HP Smart and you can click / access Printer Settings, you might be able to get to where you can "Hide Printer".

HP_Smart_Win_Main_Menu_5

What else?

Mentioned in the "Recycle / Donate" document --

Watch for the region (country location) -- change if necessary ...

Printers / Allowed Users “HP Connected”

HP Smart / HP Connected Login

Click Flag to switch to your region

Account Dashboard

Select Printers > In Section Printer Options > Click Manage Printer Settings

HP_Smart_Connected_Edit_ePrint_Address_3

-------------------- --------------------

HP Account - Management / Device Lists / Warranty and Product Information

HP Account - Login / Dashboard

Scroll to the bottom of the web page to change the region.

HP Device list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

Example - HP Account - Dashboard - My Devices

HP_Account_Dashboard_7

What else?

If you have HP Support Assistant installed and if the old printer was added to HPSA,

The following might be relevant -- and might work to remove errant / unwanted devices from the HPSA app.

HPSA_Profile_Remove_Device_3

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[hans_peter2]

Thank you,  Drogon-Fur, I just saw it. I went to HP Smart and right clicked on the printer that should disappear and selected "Hidei printer". Then I went to my HP account and deleted the printer there. It seems as if I succeeded.

For my previous printer, I had another printer software from HP that appealed to me much more than HP Smart. Do you possibly have access to this and can provide me with it?

Thanks and kind regards.

/hans peter

[Dragon-Fur]

@hans_peter2 

You are welcome - good news, then.

There are two printers in this model type:

HP DeskJet Printers

• HP DeskJet 2810e All-in-One Printer
• HP DeskJet 2810 All-in-One Printer

Where available, "e" designates an HP+ eligible printer --

For the purposes of this answer:

Printer software is the same for both printers

The full driver printer software (Full Feature Software) is available - this is likely what you are seeking.

Optionally, and supported on this printer -- add (install) the HP Universal Scan Software - nice "HP Scan" style app.

Details...

=======================================

Printer - Software

 - Windows -

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop: Printer Assistant and HP Scan. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

Basics - Printer Software

Note: Skip part(s) that are not relevant to your situation.

Uninstall the full driver printer software from Programs and Features

Restart computer and Sign in

Next,

If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

Install a new copy of the Full Feature Software

If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).

Restart computer and Sign in

Full Feature Software / Full Driver printer software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<

HP DeskJet 2800 series EasyStart Printer Setup Software - Offline Use Only 

Restart the computer after the software is installed...

Next, Optionally install the HP Universal Scan Software

HP Universal Scan Software - Installation Pack - Download / Save / Install

HP Universal Scan - Full Feature Software and Driver 

After the software is installed, Restart the computer and log in

====================================

Optional – Supported for your printer

Next – HP Universal Scan Software -

NOTE:  Model and Operating System version Dependent

Note:  HPUSS can be installed as standalone or installed after the full feature printer software.

 HP Universal Scan Full Feature Software adds OCR libraries to installed HP Scan software. 

HPUSS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.

 

HP_Universal_Scan_Menu_JPEG_Page-Size_2

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP DeskJet 2810 All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[hans_peter2]

HI, Dragon-Fur and thanks! Some questionmarks:

1) "Uninstall the full driver printer software from Programs and Features Restart computer and Sign in"

I have these files marked HP

Which one do you mean? Which one is HP Smart? Sign in to what?

2) HP DeskJet 2800 series EasyStart Printer Setup Software - Offline Use Only 

What means "Offline use only"?

3)  "Next, Optionally install the HP Universal Scan Software"

Means  optionally that it is a choise or necessary?

K.r.

/hans peter

[Dragon-Fur]

@hans_peter2 

You are welcome.

1)  HP Smart need not be uninstalled -- it can stay on the system or be uninstalled.

If you do wish to remove it, HP Smart is an application.

Find the app and uninstall it from its location in the Apps folder.

Windows 10 -- Settings > Apps > Apps and Features

Windows 11 -- Settings > Apps > Installed Apps

2)  "Offline only" refers to having to Download and Save the package to your computer before installing the software.

3)  Optional means "Your choice" -- HP Universal Scan works similarly to the original HP Scan software.  HPUS includes extra features that might be useful.  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[hans_peter2]

After 2 days of experimentation I have now come to the end of the road and have HP Smart and
HP Scan in my computer.

1) I uninstalled HP Smart and (what I think) the full driver printer software from Win11's Installed apps.

2) Then I installed the HP DeskJet 2800 series EasyStart Printer Setup Software - Offline Use Only and had to use a USB cable as no wireless device could be found/installed. In return, I got the HP Smart back. I have not managed to discover any HP Easystart software so far..

3) Then I installed HP Universal Scan - Full Feature Software and Driver and now I have HP Scan back (which I originally asked for.) Thanks for that.

I think I've been around all the HP sites that had anything to do with the subject.

Thanks!

/hans peter 

[Dragon-Fur]

@hans_peter2 

You are welcome.

It's rather odd -- the Full Feature Software will be listed in both Programs and Features and in Apps -- an actual application (like HP Smart) will only be listed in Apps and never in Programs and Features.

Why have software listed in Apps?  I believe it has to do with Microsoft and their intent to continue moving things out of the Control Panel.  As long as things work, we can adapt.

It sounds like you have what you need - at least to this point.

Happy scanning and printing.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"