Getting "Driver Not Found" Error

[Stepheruhh88]

I tried printing from my PC and in my printer settings, it says, "Driver not found." I have tried downloading the driver numerous times and i am getting an error that says "My product is no longer supported".  I have downloaded the driver to this same PC multiple times and it wont let me talk to an actual agent.

[Kumar0307]

@Stepheruhh88, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to print due to driver issue. Have you tried using the HP Smart app to print and check if that works?

You may download it from the Microsoft Store.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port if the printer is connected wirelessly:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing. Do not use any HP apps, open the File and click on Print.

Hope this helps! Let me know how it goes. 

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Have a great day!