Getting error code 5 when installing software for ENVY 5660. Install exe was running as the Admin.

[bjgame]

Getting error code 5 installing software for ENVY 5660. The install EXEC was being run from the Admin login. Latest Windows 10. I can not print anything from my PC.

[asmita6658]

Hi @Chad1977

Welcome to the HP Support Community. I'd be happy to assist you with the driver issue. 

Please try these steps - 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

Try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions. 

If the issue still persists, try these steps - HP Printers - Installing and Using the Windows Built-in Print Driver 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[asmita6658 · Accepted solution]

Thanks for replying @bjgame

Are you still getting the error? If yes, please try adding the printer using the TCP/ IP port - 

1.) Select “Start” and type “printers” in the search box.

2.) Choose “Printers & scanners“.

3.) Select “Add a printer or scanner“.

4.) Wait for the “The printer that I want isn’t listed” option to appear, then select it.

5.) Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.

6.) Select “TCP/IP Device” in the “Device type” list.

7.) Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 

8.) Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead.

[bjgame]

There was an update to Windows 10 recently and I tried installing a version of the software for the HP envy 5660 network printer as I was having trouble printing on different occasions. I tried at least two different procedures and both of those procedures resulted with the same error code 5. The only procedure that worked was the procedure using the TCP/IP process.

  Thank you for all your help.

    Bob G.

[asmita6658]

Hi @bjgame

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!