Getting message that setup incomplete on my printer.

[Taylorhome]

Getting setup incomplete on printer.  I was able to print previously but cannot now.  I have registered the printer and extended the warranty even though the printer warranty doesn't start until May 3 and I setup today April 3.  How do I get past this error so that I can use the printer?  Printer cartridges replaced already and the alignment of cartridges and scan were successful.

[Jerry_57]

Hi @Taylorhome,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand you're facing a "Setup Incomplete" error on your HP printer. Here are some steps you can take to try to resolve this issue:
 

Reinstall Ink Cartridges: First, ensure that the ink cartridges are properly installed. Sometimes, removing and then reinstalling the cartridges can help eliminate error messages related to setup.

Priming the Ink System: The error could indicate that the ink system hasn’t been fully primed. Restart the printer to allow it to complete its initialisation and priming cycle.

Check for Physical Obstructions: Open the printer and ensure there are no obstructions or packaging materials inside that might be interfering with its operations.

Check the Alignment: You mentioned the alignment was successful, but double-check that the alignment process was completed without interruption.

Update the Printer Firmware: Sometimes, software updates can resolve unexplained errors. Check if there is a firmware update available for your printer model on the Update the firmware on an HP printer | HP® Support.

Reset the Printer: Try performing a soft reset of the printer:
 

• Turn off the printer and unplug it from the power source.
   
• Wait for about a minute, then plug it back in and turn it on.

Network Connection: If your printer is networked, ensure that it is properly connected and that your network settings are configured correctly.

Reinstallation: If the error persists, consider uninstalling and reinstalling the printer software on your computer, ensuring that you are using the right drivers compatible with your operating system.
  

I hope this will help.

 

Take care and have a good day.

Jerry_57
HP Support