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‎01-06-2024 11:52 AM

HP Recommended
Product: HP ENVY 6430e All-in-One Printer
Operating System: Microsoft Windows 11

I'm using an HP Envy x360 laptop and trying to print to an HP Envy 6400e wireless printer. I installed, uninstalled, updated the drivers, rebooted, etc. and I am still getting a message on my computer that says "setup incomplete" for the printer.  The computer will send a command and the printer will receive a command because it starts up, but it won't print anything and jobs just queue up. Any suggestions?? Thanks

1 person had the same question
1 REPLY 1

‎01-06-2024 12:23 PM

HP Recommended

 

              Hello dbl1,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

 

Turn off the computer or mobile device that you are attempting to print from. If the printer was set up on a network wirelessly or with an Ethernet cable, restart the router. If necessary, reconnect the power cord to the printer and to a wall outlet, and then turn on the printer.

 

     

 

Please click "Accepted Solution" if you think my post solved your problem,

this will help others find the solution.

Click “Congratulations / Thumbs Up” at the bottom right to say “Thank you” for my help!

Take care of yourself and have a good day.

 

           Regards,

                  

                    

  

Bernard42.
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