• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-17-2019 07:32 AM - last edited on ‎03-17-2019 11:39 AM by Retired

HP Recommended

Under Printing Preferences, then Paper/Quality, the Paper Source does not have Tray 2.  It has Printer Auto Select and Main Tray..  I want to put 8 1/2 x 11 in tray 1 & 8 1/2 x 14 in Tray 2 then be able to choose whcih tray to pull from.  Now I can not print any paper from Tray 2.

5 REPLIES 5

‎03-18-2019 06:46 PM

HP Recommended

@billjones9

Welcome to the HP Support Community

 

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the exact model name or the product number?

And the operating system of your computer to assist you better.

 

Keep me posted.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎03-18-2019 06:57 PM

HP Recommended

Model HP OfficeJet Pro 7740

Windows 10

Was this reply helpful? Yes No

‎03-19-2019 04:24 PM

HP Recommended

@billjones9

Welcome to the HP Support Community

 

Let's try to change the settings on printer properties.

  1. In Windows, search for and open the Control Panel.

  2. Click Devices and printer.

  3. Right-click on the printer.

  4. Select printer Preference.

  5. Under the paper source select as desired.

Click on ok and try to print.

 

Keep me posted, how it goes!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎03-20-2019 07:47 AM

HP Recommended

Tried it but didn't work.

Luckily what worked was restarting my computer then for some reason Tray 2 appeared in the Preferences part of Printer.

Was this reply helpful? Yes No

‎03-22-2019 02:24 PM

HP Recommended

@billjones9

 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

 

Take care now and do have a great week ahead.

:)Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.