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‎11-19-2021 09:12 AM

HP Recommended
Product: Officejet 6500
Operating System: Microsoft Windows 11

Any suggestions on getting the HP "Scan and Capture" app to recognize my Officejet 6500 when using Office 11?  The app recognizes the printer in the print mode, but can't seem to find it in the scan mode.  I am not aware of the source for any updated Windows 11 drivers for my Officejet 6500.

 

Any thoughts?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-19-2021 10:45 AM

HP Recommended

Hi,

I afraid your printer is not supported on windows 11, it is supported up to Windows 10 with limited print and scan capabilities:

https://support.hp.com/us-en/product/hp-officejet-6500-all-in-one-printer-series-e709/3795309/model/...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎11-19-2021 10:45 AM

HP Recommended

Hi,

I afraid your printer is not supported on windows 11, it is supported up to Windows 10 with limited print and scan capabilities:

https://support.hp.com/us-en/product/hp-officejet-6500-all-in-one-printer-series-e709/3795309/model/...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No

‎11-19-2021 11:16 AM

HP Recommended

Thanks for confirming what I expected.  As a workaround, I'll take photos of the material I want to scan and then attach them to emails.  Then look for printer/scanner that supports Windows 11.  

 

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