Got new printer today 2852 e desk top. On the last page of setting printer error code EBS00P0007

[Joe1143]

Ok the last page of setting up this desk top printer I get code 

EBS00P0007

[Max3Aj]

Hi @Joe1143, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Thanks for describing the EBS00P0007 error you're seeing during your HP DeskJet 2852e setup.  Hearing about error codes can be a real jolt of frustration, but don't worry, we'll work through this together. This error often whispers of a little hiccup during the printer's initiation. 

Let's try these steps, 

Restart the Printer:

• Turn off the printer by pressing the power button.
• Disconnect the power cord from the printer and wait for about 60 seconds.
• Reconnect the power cord and turn on the printer.

Check Network Connection:

• Ensure that the printer is connected to your Wi-Fi network.
• Verify the network connection through the printer's control panel settings.

Restart the Router:

• If the printer is connected wirelessly, restart your Wi-Fi router.
• Wait for the router to fully restart, then check if the printer reconnects to the network.

Reset the Printer's Network Settings:

• Press and hold the Wireless and Resume buttons on the printer's control panel simultaneously for 5 seconds.
• This action will reset the printer's network settings. Follow the on-screen instructions to set up the network connection again.

Update Printer Firmware:

• Ensure your printer has the latest firmware installed.
• Navigate to the printer's control panel, go to Settings or Setup, and look for the option to check for firmware updates.
• If an update is available, follow the on-screen instructions to download and install it.

Reinstall Printer Drivers:

• On your computer, uninstall the existing printer drivers and software for the HP DeskJet 2852e.
• Download the latest drivers and software from the HP Support website.
• Install the downloaded drivers and software, following the on-screen instructions.

Factory Reset the Printer:

• If none of the above steps resolve the issue, consider performing a factory reset on the printer.
• Press and hold the Wireless and Cancel buttons on the printer's control panel simultaneously for 10 seconds.
• Follow the on-screen instructions to complete the reset process.

HP DeskJet 2852e All-in-One Printer Setup | HP® Support
 

I hope this helps. 

Take care, and have an amazing day!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support