H470 printer - prints partial first page then garbled symbols on multiple pages

[ghicks737]

H470 mobile printer - Each print job will print only half of the first page, then print multiple pages of only a few garbled symbols at the top of each page.  Have to shut the printer off to stop it as cancelling the job will not stop it from printing.  I reloaded the software and drivers from HP site, but made no difference.  The HP test page prints out correctly.  Now getting a pop up box that the USB port has malfunctioned.  Tried all three ports with same message.  My desktop Brother laser printer prints with no issues.

[sandytechy20]

@ghicks737

Welcome to HP support community.

Provide the complete printer model number or the product number for more assistance.

Cheers.

[ghicks737]

HP Officejet H470

Serial # CN07Q280P6

[asmita6658 · Accepted solution]

@ghicks737

Please try these steps - HP Printers - Unexpected Text Prints (Windows)

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Let me know how that goes 🙂 

[ghicks737]

I went through the steps in the "Unexpected Text Prints" instructions from you.  It seems to be working fine now.  I printed from the internet, from the desktop and using several programs.  All came out fine.  Thank you for your help.  I very much appreciated it.

[asmita6658]

Hi @ghicks737

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead! 🙂