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‎12-02-2021 10:39 AM

HP Recommended
Product: LASERJET PRO M118DW
Operating System: Microsoft Windows 11

I've seen several postings about the mysterious "A custom password has been set for your printer" problem but no actual solutions or explanations. evidently, the M118DW2 does not have a "factory reset"? Can i get some verification about that or instructions/steps on how to fix that? It is preventing my printer from using the home network. 

Category:
1 REPLY 1

‎12-08-2021 03:06 PM

HP Recommended

@duanez2021

 

Welcome to the HP support community.

 

I understand that you want to reset the printer.

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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