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‎05-16-2022 07:28 PM

HP Recommended
Product: HP PageWide Enterprise Color MFP 586f

Just purchased this printer and i need help resetting the Admin Access Password ? Can anyone help ?

Category:
3 people had the same question
10 REPLIES 10

‎05-16-2022 09:55 PM

HP Recommended

Your best option is to go into the pre-boot menu and perform a partial clean on the harddrive. This clears all the old settings from the previous owner and returns the unit to out of box condition. Power off the device, power on the device and watch the control panel. You will see an HP logo top center. When you see a numeric count start, immediately touch the logo which will bring up a blue screen. It is under the administration menu. You can also find these instructions in the firmware readme file if you go to support.hp.com and search for updates for your device. I strongly recommend that you are using at least FS4 4.11.2.3 or FutureSmart 5.4

 

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-16-2022 10:21 PM

HP Recommended

Thank you I appreciate the response.  But can you give me a step by step to do the partial reboot. I can’t find the readme file…. I have upgraded the firmware but that’s it.  Thank you !

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‎05-16-2022 10:25 PM

HP Recommended

I have attached the PDF of the readme file 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-16-2022 11:01 PM

HP Recommended

Thank you. 

UPDATE. I have updated the firmware but now I get this error and it keeps restarting 

 

error 49.38.03

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‎05-17-2022 11:24 AM

HP Recommended

UPDATE. I ended up reinstalling the original Firmware. For some reason if i updated the Firmware to 4.1 OR 5.4 it would give me that error message 49.38.03 >>> Not Sure why.

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‎05-17-2022 11:27 AM

HP Recommended

1D2369A5-BDFC-4F3C-8E22-760CFEA99EA1.jpeg

 

1 person found this reply helpful
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‎05-17-2022 11:41 AM

HP Recommended

In some cases updating to a higher level can causes issues and what you need to do is format the drive in the pre-boot menu and then download the new firmware so that it is a fresh install not an upgrade.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-17-2022 06:22 PM

HP Recommended

Hmm ok I can try that.  How hard is that to do? 

Also I did get nee ink for it today and installed that.  All error messages are gone but it won’t print anything out.  Not sure what to do next 

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‎05-17-2022 07:40 PM

HP Recommended

A4115E91-89FD-43DF-9E6D-3682274B65DE.jpeg

 

Print hand in “pending” status 

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