HOW TO LINK UP MY HP ENVY 5020 PRINTER WITH MY NEW HP COMPUTER. '???

[77772v]

HI, JUST BOUGHT A NEW HP LAPTOP, TRIED AND TRIED BUT CAN'T SEEM TO LINK IT UP WITH MY HP ENVY 5020 PRINTER...I AM NOT VERY TECHNO MINDED SO DON'T REALY KNOW WHAT I'M DOING....ANY HELP WOULD BE MOST APPRECIATED...FROM PAT. 

[Hawks_Eye]

Hi @77772v 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending you a private message to guide you on the next steps.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

[77772v]

HELLO HAWK-EYE,   OK, YOU HAVE SENT A PRIVATE REPLY IN ANSWER TO MY PROBLEM LINKING NEW HP COMPUTER WITH OLD HP PRINTER...FINE , SO WHERE DO I FIND SAID REPLY????  

             THANKS FROM PAT

[ferRX]

Hi @77772v 

Step 1. Setup printer in Wifi netwok.

• Please follow steps from the next video to setup your printer:
• >> https://www.youtube.com/watch?v=JJPr7jp972M

Step 2. Then install next software in your Windows computer:

>> https://ftp.hp.com/pub/softlib/software13/printers/EN5000/Full_Webpack-44.11.2778-EN5000_Full_Webpac...

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

[2V7777]

NO GOOD MATE....I'M A FARMER AND WHERE I AM THERE ARE NO MOBILE PHONES...( THANKS GOD ). 

[Hawks_Eye]

Thanks for checking @77772v 

I have escalated your issue to HP’s Support Team in your region for their review of possible options available to resolve your issue.

You should be contacted within 2 - 4 business days (this does not include weekends or holidays).

Please keep me posted if contact is not made after 4 business days.

Thanks!

Hawks_Eye