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HP 1020 drivers error

HP Recommended
HP LaserJet 1020 Plus Printer
Microsoft Windows 10 (64-bit)

The Printer drivers is not compatible with a policy enabled on your computer that blocks NT 4.0 drivers.

 

Please help.

1 REPLY 1
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Message 2 of 2
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HP Recommended

@ShaikFareed

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you uninstall the printer driver from root level and reinstall the printer using the Windows Built-In driver

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and reinstall the printer driver using the Windows Built In driver and follow the onscreen Instructions

 

Link: https://support.hp.com/in-en/document/c01796879

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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