• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-20-2022 09:40 AM - edited ‎05-20-2022 09:43 AM

HP Recommended
Product: HP 2050A
Operating System: Microsoft Windows 10 (64-bit)

Hi

A colleague asked me for help with his HP 2050A device - it wouldnt print docs, only sometimes after Windows 10 restart. Docs are sent to print queue and stay/stuck there.

After doing some analysis noticed that windows 'printers and scanners' page recognizes this device only as scanner - no 'set as default printer' or 'show print queue' options, only 'do scan'.

Updating drivers via HP software or Windows Device Manger brought no relief.

 

However, when unzipped and examined official HP drivers exe bundle for this device, seems there is only scanner subfolder in drivers folder, and that pretty well matches the symptoms described above.

https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-2050a-all-in-one-printer-series-j510/506...

 

Could someone help to get this device do some printing job, please?

1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.