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‎09-16-2025 06:22 PM

HP Recommended
Operating System: Microsoft Windows 11

Even though I installed the ink cartridges, it acts like I haven't and won't complete the set up.

1 REPLY 1

‎09-16-2025 07:35 PM - edited ‎09-16-2025 07:35 PM

HP Recommended

Hi @Tellme33 

Sometimes the cartridge contacts on the surface are dusty and needs some cleaning.

 

Remove ink cartridges and follow steps from the next video:

>> https://www.youtube.com/watch?v=PN9s2mdrs5c&ab_channel=LDProducts

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
Troubleshooting 101: Clean the contacts or clean the print head?
Troubleshooting 101: Clean the contacts or clean the print head?
youtube.com/watch?v=PN9s2mdrs5c&ab_channel=LDPr...
Can't get your ink cartridge to work? The two most common culprits are recognition errors and print quality issues. LD Products shows you how to tackle both in this handy quick tip video. If your cartridge isn't recognizing in your printer, there might be tape residue or finger print oil on the ...
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