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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Message 1 of 2
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HP 315 can't print

HP Recommended
Microsoft Windows 8.1 (64-bit)

1.jpg2.jpg3.jpg5.jpgdm.jpg

 

I have an inktank 315
So far, using a Win XP 32bit PC without any problems.

I have a win 8.1 pro 64bit laptop
well this is the problem, normal installation, but can't print.

detection using a doctor's scan like the picture above is no problem, but when the print test of the properties, how come it always fails.
and print from word, excel, etc. are the same.

Installing the driver from the HP website also remains the same as the problem of not printing.

 

di kantor juga ada inktank 315, kondisi sama
pakai pc win 8.1 pro 64bit dan win 10 pro 64 bit tidak bisa mencetak.

tetapi pakai pc win 7 32bit bisa mencetak

 

 

Please

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@jee_creepers, Welcome to the HP Support Community!

 

I understand you are not able to print from your Win 8.1 PC. Let us try these steps to resolve this issue:

 

Perform a clean reinstallation of pre-installed HP drivers

  1.  In Windows, search for and open Programs and features 
  2.  Select your HP Printer 
  3.  Select Uninstall 
  4.  In Windows, search for and open Devices and printers 
  5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
  6.  Open up the run command with the “Windows key + R” key combo. 
  7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
  8.  Click on the “Drivers” tab 
  9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
  10.  Select Ok 
  11.  Select Apply and Ok on the Print Server Properties windows 
  12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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