HP 3301fdw will not install the HP Universal Scan Software on Microsoft Surface 7th Edition

[Nick6384]

It is frustrating because I can't make any scans directly from the printer to the computer, as it tells me I must download and install HP Scanning Software first when I try to do so.

I tried this a couple of weeks ago and gave up after getting the "failed to install" error many times.  I was working with HP support, and they could not fix it either.  Laughably, HP referred me to a premium service they offer which they said had the best experts available to fix technical issues but then casually slipped in that there is also a cost to use them!  ha.  It is regretful that a brand-new laptop and brand-new printer have such issues.

I tried again today hoping that it would work with some drivers being updated, but it still doesn't work.  

[Dragon-Fur]

@Nick6384 

Welcome to the HP English Community --

The Universal Scan software is both OS and printer model dependent.

The software is listed as supported for your device on Windows 11.

That said,

HP Universal Scan Software is not what you are looking for to work with "Scan to Computer".

Different animal.

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- Side Bar Notes -

When it is time to do so,

No, I cannot explain why you would not be able to install the optional HP Universal Scan Software -

The Universal Scan Software, when supported, should be available as a self-contained standalone installation or can be installed after the full driver printer software.  Installation is supposed to be fairly straight forward.

The initial purchase of the printer would normally include a short time frame when Setup help is included in the printer Warranty -- No, I cannot explain why HP Support would pass you off and charge for extra service, though in truth, I've never used HP Support to help me install any software or setup on a new printer or other device.  ?  I will send off a note to our Moderator team -- I don't know whether we will hear back -- "we" are not HP Support proper.

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What else?

- Network connection -

Do switch off any VPN connection before and during installation of any printer software.

Whether VPN works later is not something I can answer -- installation is NOT the time to have VPN switched on.

Mesh networks can also complicate tasks - I cannot provide any reasonable help for forcing an installation in a Mesh network setup.

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Install Printer Software

The differences can between the full driver and the Universal Scan software are subtle but important.

The Full Solution software is the full driver printer software.

The full driver printer software is the software used with "Scan to Computer".

Details are included later in this message.

Reinstalling?

• Uninstall existing full driver printer software from Programs and Features.
• If your printer includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.
• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Download package is located on this web page:

HP Color LaserJet Pro MFP 3301-3304 3388 Driver Installation Software – Includes Print, Scan, Fax dr...

In general, the web pack should load -

Download package > Save > Right-Click on the installation Package > Run as Administrator

If / When asked, opt for the Full Driver / Full Software to be installed.

Using USB?  (Re)Connect when instructed to do so.

After the software is installed, Restart the computer and sign in. 

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Optional -- Supported by your printer

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP Universal Scan - Full Feature Software and Driver 

If asked, opt for the Full Driver to be installed.

After the software is installed, Restart the computer and sign in. 

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The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

• Printer Assistant – Where still supported as part of the full driver printer software
• HP Scan Assistant – For those printers that no longer provide the Printer Assistant
• HP Scan – Shortcut on Desktop named for the printer model
• When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut

Sample Desktop - Your setup will look different from the example

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_4

Important

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

OR

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_15

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

  HP Color LaserJet Pro MFP 3301fdw  

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