HP 3540 will not print using Windows 10 1909 or HP Smart

[YYCKH]

Hi,

I have tried updating the software to HP Smart, Updating to the latest drivers and Flushing the Print Queue in Windows.  Device manager shows both the printer and print queue having the latest drivers.  I checked for Firmware updates and found one but it reported that firmware was up to date when I tried to install it.  

HP Smart will print reports like printer status reports fine but will not print a PDF file.  I tried to print a word doc from word and everything seems ok but nothing comes from the printer.  See Whats Printing in HP Smart shows all the documents as printing but nothing ever comes out the printer.  

Any help?

[YYCKH]

Thanks so much for the prompt & correct solution to a problem I have wasted hours of my time on. 

[asmita6658 · Accepted solution]

Hi @YYCKH

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

Let's try these steps -

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!