HP 3630 incompatible cartridge

[Bazalbrush]

Hi we purchased the printer in France and replaced the cartidges last year they dried up so i went and purchased genuine HP cartrdge.

I now get incompatible cartridge error wih the new one but the old one loads ok?

i may of registered it in the UK but its allways been in france.

Mybe another Brexit issue?

Can the region be checked or reset please to make sure i can purchase cartridges here in france?

Thank you

Brian

[praveenbv]

HI@Bazalbrush,

Welcome to the HP Support Community.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. In order to access your private messages, click the private message icon on the upper right corner of your HP  HP Support Community profile.

Next to your profile name, or simply click on this link

To do a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer's full feature software installed on your computer.

3. Where was the printer purchased and where is it been used?

4. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[Bazalbrush]

Hi Sorry I can’t see the private message with the instructions?

thanks