HP 3772 Deskjet Not Connecting to Instant Ink

[ftygioujikpol]

My printer will not connect to the "Web Services" and it has trouble connecting to my printer even though the troubleshooter shows no issues. When trying to connect to Instant Ink, the printer will not print a code. I press Web Services and Info, and it blinks, then does nothing and returns to normal.

[Raj_05]

Hi @ftygioujikpol,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Deskjet 3772 printer is having trouble connecting to both Web Services and Instant Ink. Here are some steps you can try to resolve these issues.

• Check Internet Connection: Ensure that your printer is connected to the internet properly. You can do this by printing a network configuration page from your printer to verify its connectivity settings.
• Update Printer Firmware: Sometimes, updating the printer's firmware can resolve connectivity issues. You can check for and install any available firmware updates from the printer's control panel or the HP website.
• Restart Printer: Try restarting your printer. Sometimes, a simple power cycle can fix temporary glitches.
• Check Instant Ink Subscription: Make sure your Instant Ink subscription is active and properly set up on the HP website. Ensure that the printer is associated with your Instant Ink account.
• Reset Printer: If the above steps don't work, you can try resetting your printer to its factory defaults. Be aware that this will erase all settings on the printer, including WiFi settings, so you will need to set it up again.

These steps should help you diagnose and potentially resolve the connectivity issues with your HP Deskjet 3772 printer and its connection to Instant Ink services.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support