HP 3830/ 8600 driver software

[8melg]

I have a HP3830 printer. However the installed driver is for 8600. My issue is that  I go tp print ( in any program), the print box comes up , I make sure my selections are correct and then I print. That which comes from the printer has shrunk down extremely small. I have tried several suggestions I read online, but nothing seems to work. I am stuck. I have begun to dispise HP products immensely

[Jay_G24 · Accepted solution]

Hi @8melg,

 I'd be happy to assist you  

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

First, unplug the USB cable from the printer if present.

• Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
  • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
  • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device". 
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
  • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
  • Now restart your computer again.
  • Open the Run window again, type “services.msc” and press ok to get services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well
  • Windows image acquisition stop and restart the service 

Reinstall the drivers from the Software and drivers page

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[8melg]

Thank you so much for your understanding and response.  The TEST page I printed came out correct. However I just printed out your response to refer to as I try it and it came out extremely small I will try your suggestion and let you know what happens. The HP support when I first got the printer are the ones who have it under a 8600 driver not me. I never understood why but felt since they are the experts to let it go. Should I uninstall all drivers both 3830 and 8600? I will attempt your solution shortly. Thank you

[8melg]

Okay, it took me 2 hours to complete the task, I followed you instructions very closely. I am happy and relieved to say I was able to print out a word document with no problems. All seems well. Thank you so very much!!

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!